Privacy Policy
Last Updated: July 17, 2026
My RC Home respects your privacy. This Privacy Policy explains how My RC Home collects, uses, stores, shares, retains, and protects personal information when you visit our website, contact us, request information, receive services from us, communicate with our team, or otherwise interact with My RC Home. This Privacy Policy applies to website visitors, prospective customers, current customers, former customers, business contacts, vendors, and other individuals who interact with My RC Home. By using our website or providing information to us, you agree to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or submit personal information to us.
1. Who We Are
My RC Home provides solar, roofing, home improvement, consultation, service, and related support services in California. For questions about this Privacy Policy or to submit a privacy request, you may contact us at:
My RC Home
Email: tracey@myrchomesd
Website: https://rcsolarandroofing.com/
Privacy Request Form
2. What Personal Information Means
“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular person or household. Personal information may include direct identifiers, such as name, email address, phone number, or physical address, as well as online identifiers, such as IP address, cookie ID, device ID, pixel ID, or website activity.
3. Personal Information We Collect
The personal information we collect depends on how you interact with us.
Information You Provide Directly
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Service address
- Property address
- Preferred contact method
- Information submitted through website forms
- Information provided when requesting a quote, consultation, inspection, estimate, service appointment, roofing evaluation, solar consultation, or related service request
- Information provided during the sales, design, permitting, installation, roofing, solar, battery storage, maintenance, warranty, or service process
- Communications with our team by phone, email, text message, web form, chat, or other methods
- Photos, documents, project details, utility information, energy usage information, roof information, property information, battery storage information, or other information you choose to provide
- Payment, billing, financing, or transaction-related information where applicable
Information Collected Through Our Website
When you visit our website, we and our service providers may automatically collect certain information, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Time spent on pages
- Clicks and website interactions
- Approximate location derived from IP address
- Cookie identifiers
- Pixel identifiers
- Analytics identifiers
- Advertising identifiers
- Google Client ID or similar analytics or advertising identifiers, where available
We use this information to operate our website, understand how visitors interact with our site, improve our services, measure advertising performance, detect fraud or security issues, and provide relevant marketing.
Information From Phone Calls, Texts, and Messages
When you call, text, or otherwise communicate with My RC Home, we may collect:
- Name
- Phone number
- Email address
- Call notes
- Voicemail messages
- Call recordings, where applicable
- Call transcripts, where applicable
- Text message history
- Appointment details
- Customer service notes
- Lead or project notes
Calls, voicemails, or messages may be recorded, transcribed, or stored by My RC Home or by service providers that assist us with call handling, call tracking, customer support, lead management, appointment scheduling, or project communications.
Information From Other Sources
In some cases, we may receive personal information from sources other than directly from you. These sources may include referral partners, marketing partners, lead providers, publicly available sources, advertising platforms, call platforms, customer relationship management tools, solar proposal, roofing, project management, or installation platforms, service providers, business partners, and data or contact sources used for marketing or sales outreach.
The information we receive from these sources may include your name, phone number, email address, service address, general location, property information, roof information, utility or energy usage information, or information related to your potential interest in solar, roofing, battery storage, maintenance, or related home improvement services. When we use phone numbers for outbound calling or messaging, we use internal suppression and do-not-contact procedures where applicable. You may request that we stop contacting you at any time.
Sensitive Personal Information
We do not ask you to provide sensitive personal information unless it is necessary for a specific business, legal, financing, permitting, payment, warranty, or service-related purpose. Depending on your interaction with us, sensitive personal information may include payment card or financial information, financing, lease, or loan-related information where applicable, government-issued identification where required, precise property or project location information, and information needed for permitting, utility, rebate, tax credit, warranty, financing, or installation purposes.
Please do not provide sensitive personal information unless we specifically request it or it is required for the service you are seeking.
4. How We Collect Personal Information
We may collect personal information when you fill out a form on our website, request a quote, consultation, inspection, appointment, maintenance, or service, call, text, email, or message us, interact with our advertisements or marketing campaigns, visit or interact with our website, communicate with our sales, service, installation, roofing, solar, or support teams, provide project, property, utility, financing, payment, rebate, warranty, or service information, or when information is provided by referral partners, marketing partners, lead providers, public sources, or service providers. We may also collect personal information through cookies, pixels, analytics tools, call tracking tools, or similar technologies.
5. How We Use Personal Information
We may use personal information for the following purposes:
- To respond to your inquiries
- To provide quotes, estimates, consultations, inspections, or appointments
- To evaluate whether our services may be available for your property
- To communicate with you about solar, roofing, battery storage, maintenance, service, or related home improvement solutions
- To provide, design, install, maintain, service, or support our products and services
- To manage customer relationships and project records
- To process payments, billing, financing, rebates, warranties, or related transactions
- To coordinate permitting, utility interconnection, inspections, engineering, roofing, installation, maintenance, service, or warranty work
- To send service updates, appointment reminders, project communications, and transactional messages
- To send marketing communications where permitted
- To operate and improve our website, advertising, customer service, and business operations
- To measure and improve advertising and marketing performance
- To conduct analytics and reporting
- To maintain internal records
- To prevent fraud, misuse, invalid traffic, security incidents, or illegal activity
- To comply with legal, regulatory, tax, accounting, warranty, contractual, or other obligations
- To enforce our rights, agreements, policies, and terms
- To evaluate or complete a business transaction, such as a merger, acquisition, reorganization, sale, or transfer of assets
6. How We Share Personal Information
We may share personal information with trusted third parties when needed to operate our business, provide services, communicate with you, or support our website and marketing. These third parties may include CRM and sales management providers where applicable, solar proposal, roofing, project management, installation, and operations platforms where applicable, customer communication, review, messaging, or reputation platforms, call tracking, call recording, and attribution providers where applicable, website hosting and website form providers, email, SMS, and marketing communication providers, advertising, analytics, retargeting, remarketing, and pixel technology providers, Google Tag Manager and related tag management tools, Meta/Facebook advertising and pixel tools, direct mail, print, or fulfillment providers where applicable, accounting, billing, financing, and payment processing providers, solar design, roofing, proposal, permitting, utility, rebate, warranty, and financing partners, installation, engineering, permitting, inspection, utility, maintenance, and warranty partners, subcontractors and service providers, information technology and security providers, legal, compliance, accounting, tax, insurance, and professional advisors, and government agencies, regulators, utilities, permitting offices, or law enforcement when required or appropriate.
We do not allow service providers to use personal information for their own marketing purposes unless permitted by law and disclosed in this Privacy Policy. Service providers are expected to use personal information only to provide services to My RC Home or as otherwise permitted by applicable law. We may also share personal information if required by law, legal process, subpoena, court order, regulatory request, or government inquiry, or when we believe disclosure is necessary to protect the rights, property, safety, or security of My RC Home, our customers, or others.
7. Cookies, Pixels, Analytics, and Advertising Technologies
Our website may use cookies, pixels, tags, scripts, web beacons, analytics tools, advertising technologies, remarketing technologies, retargeting technologies, and similar technologies. These technologies may be used to operate the website, remember your preferences, understand how visitors use the website, measure website performance, detect and prevent fraud, invalid traffic, or security issues, improve our services and marketing, deliver or measure advertisements, understand the effectiveness of marketing campaigns, and provide more relevant content or advertising.
Some cookies are necessary for the website to work. Other cookies and pixels may be used for analytics, advertising, remarketing, retargeting, or marketing purposes. Our website may use technologies associated with Meta/Facebook, Google Tag Manager, Google remarketing or advertising tools, and other analytics or advertising platforms. These technologies are managed through our cookie consent and preference management tool. You may manage your cookie choices by using the Cookie Preferences link or tool available on our website. Please note that if you clear your cookies, use a different browser, or use a different device, you may need to reset your cookie preferences.
8. Do Not Sell or Share My Personal Information
My RC Home does not sell personal information in the traditional sense of exchanging personal information for money. However, like many businesses, we may use cookies, pixels, analytics tools, advertising platforms, remarketing technologies, retargeting technologies, and marketing technologies that may be considered a “sale,” “sharing,” targeted advertising, or cross-context behavioral advertising under certain privacy laws. You may opt out of certain cookies, pixels, analytics, advertising, remarketing, retargeting, or marketing technologies by using the “Do Not Sell or Share My Personal Information” link or Cookie Preferences tool available on our website. We will also make reasonable efforts to honor applicable browser-based opt-out preference signals, such as Global Privacy Control, where required by applicable law and where supported by our consent management tools.
9. Email, SMS, and Phone Communications
We may contact you by phone, email, text message, or other communication methods for service, appointment, project, customer support, transactional, or marketing purposes.
You may opt out of marketing emails by using the unsubscribe link included in the email or by contacting us directly. Even if you opt out of marketing emails, we may still send transactional, service, project, billing, legal, or account-related communications.
SMS/Text Messages
If you provide your mobile phone number and opt in to receive text messages, you consent to receive text messages from My RC Home. Message frequency may vary. Message and data rates may apply. Text messages may include appointment reminders, service updates, project communications, customer support, account-related notifications, informational messages, or promotional messages related to My RC Home. You may opt out of text messages at any time by replying “STOP” or by following the instructions provided in our messages. For assistance, reply “HELP” or contact us directly. We do not sell, rent, or share SMS opt-in consent or mobile phone numbers with third parties for their own promotional use, lead generation, or marketing purposes. We may share SMS-related information with service providers who help us send messages on behalf of My RC Home.
Phone Calls
We may call you in response to your inquiry, to provide service updates, to schedule appointments, or where otherwise permitted by law. We maintain internal suppression and do-not-contact procedures where applicable.
10. How Long We Retain Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods may vary depending on the type of information, the purpose for collection, our legal or business needs, and applicable obligations. Examples include website inquiries and lead records, customer and project records, payment, billing, financing, and accounting records, call recordings, voicemails, transcripts, and call notes, marketing records, cookie, pixel, and analytics data, and suppression records needed to honor opt-out, unsubscribe, Do Not Call, or do-not-contact requests.
When personal information is no longer needed, we may delete, anonymize, de-identify, aggregate, archive, or securely retain it as required or permitted by law.
11. How We Protect Personal Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction. These safeguards may include access controls, password protection, role-based permissions, vendor security review, encryption where appropriate, secure cloud-based systems, employee training, internal policies and procedures, monitoring and logging where available, data minimization and retention controls, and secure deletion or anonymization where appropriate.
No website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security, but we work to protect personal information using reasonable safeguards.
12. Your Privacy Choices
Depending on where you live and how you interact with us, you may have certain privacy choices or rights regarding your personal information. These may include the ability to request access to personal information we maintain about you, request correction of inaccurate personal information, request deletion of personal information, request that we stop contacting you, opt out of marketing emails, opt out of text messages, opt out of certain cookies, pixels, analytics, advertising, remarketing, or retargeting technologies, request information about how we collect, use, share, or retain personal information, and request that we limit certain uses of sensitive personal information, where applicable.
To exercise a privacy choice or submit a privacy request, contact us at:
Email: tracey@myrchomesd
Privacy Request Form
We may need to verify your identity before fulfilling certain requests. Verification may require matching information you provide with information we maintain. We may deny or limit a request where permitted by law, including where information is needed to complete a transaction, provide a requested service, maintain warranty or project records, comply with legal obligations, protect against fraud or security risks, maintain internal records, resolve disputes, enforce agreements, or comply with accounting, tax, regulatory, or business requirements.
13. California Privacy Notice
This section applies to California residents where applicable. My RC Home provides services to California residents. Depending on our business activities, applicable law, and the volume and type of personal information processed, California privacy laws may provide California residents with additional rights regarding their personal information. Even where a particular privacy law may not legally require My RC Home to honor every type of request, we strive to provide reasonable privacy choices as a best practice, subject to legal, contractual, warranty, accounting, security, and operational limitations.
Categories of Personal Information We May Collect
In the past 12 months, we may have collected the following categories of personal information:
- Identifiers, such as name, address, phone number, email address, IP address, online identifiers, or similar information
- Customer records, such as contact information, billing information, project information, service records, utility information, or transaction details
- Commercial information, such as products or services requested, considered, purchased, installed, maintained, or serviced
- Internet or electronic network activity, such as website activity, browsing behavior, page views, clicks, and interactions with advertisements
- Geolocation information, such as approximate location from IP address or property/service location
- Audio, electronic, visual, or similar information, such as call recordings, voicemails, transcripts, photos, or project documentation
- Professional or business contact information, where applicable
- Inferences or preferences, such as service interests, marketing preferences, or information used to understand customer needs
- Sensitive personal information, where required for specific business, financing, payment, legal, permitting, warranty, utility, rebate, or service purposes
Sources of Personal Information
We may collect personal information from you directly, your communications with us, website forms, phone calls, texts, emails, and messages, website cookies, pixels, analytics, advertising, remarketing, and retargeting technologies, referral sources, marketing partners, lead providers, publicly available sources, service providers, business partners, and CRM, call tracking, scheduling, accounting, project management, customer communication, and customer support tools.
Business or Commercial Purposes
We may collect, use, or share personal information for the business or commercial purposes described in this Privacy Policy, including responding to inquiries, providing services, scheduling appointments, managing projects, communicating with customers, processing payments, coordinating roofing, solar, installation, and service work, marketing, advertising, analytics, security, compliance, and business operations.
Sale or Sharing of Personal Information
We do not sell personal information in the traditional sense of exchanging it for money. However, our use of certain cookies, pixels, analytics tools, advertising platforms, remarketing technologies, retargeting technologies, or marketing technologies may be considered a “sale” or “sharing” of personal information under California privacy law. You may opt out by using the “Do Not Sell or Share My Personal Information” link or Cookie Preferences tool available on our website.
Sensitive Personal Information
We do not use or disclose sensitive personal information for purposes other than those reasonably necessary to provide requested services, process transactions, comply with legal obligations, protect security, or support business operations.
Children’s Personal Information
We do not knowingly sell or share personal information of individuals under the age of 16.
California Financial Incentive Notice
We do not currently offer a loyalty or rewards program that provides benefits in exchange for the collection, sale, sharing, or retention of personal information. If we offer a referral program, discount, giveaway, sweepstakes, promotion, rebate, or similar program that may be considered a financial incentive under applicable privacy laws, we will provide additional terms or notice at the time of participation.
Non-Discrimination
We will not discriminate against you for exercising any privacy rights available to you under applicable law.
14. Children’s Privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13 without parental or guardian consent. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information. If you believe a child has provided us with personal information, please contact us at tracey@myrchomesd.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, financing partners, utility providers, manufacturers, rebate programs, or other third-party services. We are not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services you use.
16. Business Transfers
We may disclose or transfer personal information in connection with a business transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or transfer of all or part of our business.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or business operations. When we update this Privacy Policy, we will revise the “Last Updated” date above. If we make material changes, we may provide additional notice where appropriate. We encourage you to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your privacy choices, please contact us:
My RC Home
Email: tracey@myrchomesd
Website: https://rcsolarandroofing.com/
Privacy Request Form
Do Not Sell or Share My Personal Information
